Yes. You will only be able to order certain items in Multiple Order Quantities (MOQ) and will be charged for all items you order – there will be no partial or adjusted pricing.
Frequently Asked Questions
Placing & Managing an Order
You can check the status of your order by email at email@example.com, or by phone at (240)-938-3395. Please have your Event Number ready (e.g. E01234560) including your event date/time.
We recommend that you submit your rental reservation as soon as you know the details of your event so that we may check availability of your desired rental items and delivery/pick up dates. Your reservation must be received and finalized a minimum of (5) business days prior to the delivery date for the order to be processed in our system.
You may make revisions to your order by close of seven (7) business days prior to delivery date. Should you need to make revisions less than seven (7) days before delivery, please contact us at (240)-938-3395 for assistance. Additional charges will apply. Please note that all orders are considered final at the close of business seven (7) days before delivery. You can request revisions by email at firstname.lastname@example.org or by phone at (240)-938-3395. Please have your Event Number ready (eg. E0123456).
We are proud to work with clients of all backgrounds on their special events of any size.
Payments & Policies
A 40% deposit is required upon confirmation of order for reserved items. Complete reservation balance must be paid three (3) days prior to delivery. Please note that orders will not be released for delivery without confirmation of payment. Our drivers cannot accept payment upon delivery.
The deposit should be 40%
No. We wouldn’t want you to use the wrong products. However, you will pay for damages or stains acquired during your use of the rentals.
If you are placing your order online, we only accept Zelle®, PayPal, Bank transfer and CashApp. Confirmation of payment will be provided.
You may incur additional charges for broken or missing items upon pick up. If an item is missing or broken upon delivery, please notify your delivery driver or contact us by email email@example.com, or by phone at (240)-938-3395 as soon as possible.
The price of our rental equipment includes a 24-hour rental period. Should you need to keep our products longer than 24-hours, additional charges will apply.
We do not issue refunds for any unused products
The Damage Waiver is an additional fee of 8 percent of your total rental order ( reservation fee.) The Damage Waiver is required upon confirmation. You are liable for the replacement cost of damaged or lost items. A Damage Waiver is available to protect you from damage due to accidental scratches. No loss of any type will be covered.
What the damage waiver IS:
• Waives you of liability for rented items that are returned damaged due minor damages such as scratches. You must return all broken or damaged items and other such evidence that we may reasonably require.
• Must be accepted prior to taking possession of the rented items.
• Is secondary to your own insurance. Some homeowner and business insurance may cover you for damage to rented items in the event of a sizable claim. If waiver is declined you must add us to your insurance for the duration of the period in which rental items are in your possession.
What the damage waiver is NOT:
• Coverage for damage due to neglect, abuse or misuse. If deemed necessary by the rental company, you agree to furnish a police report upon their request.
• Coverage for loss.
You may cancel your order any time up until seven (7) business days prior to delivery. Please note, deposits are not refundable. Cancelling your order or removing items from your order seven (7) business days prior to delivery will incur a restocking fee equal to 50% of the price of the items cancelled or removed. Cancelling your order on the day of delivery will result in a 100% cancellation fee.